01 Introduction
ConvertBD.com is committed to maintaining a safe, transparent, and secure environment for online currency exchange services. We aim to prevent our platform from being used for money laundering, terrorist financing, fraud, identity theft, or any other illegal financial activities.
This Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy explains the measures ConvertBD.com may take to verify customers, monitor transactions, protect users, and comply with applicable laws and regulations. By using our website and services, you agree to comply with this policy and our applicable Terms of Service.
02 Purpose of This Policy
The purpose of this policy is to:
- Prevent money laundering and other financial crimes.
- Verify customer identities when necessary.
- Detect suspicious, fraudulent, or unauthorized transactions.
- Protect customers and the platform against financial abuse.
- Maintain appropriate transaction records.
- Cooperate with competent authorities where legally required.
03 Know Your Customer (KYC)
ConvertBD.com reserves the right to request identity verification when reasonably necessary for security, fraud prevention, compliance, or risk management purposes.
Depending on the circumstances, verification may require:
- Full legal name.
- Valid government-issued identification.
- Registered email address and mobile number.
- Proof of address, where necessary.
- Proof of ownership of a payment account or digital wallet.
- Transaction receipts or other supporting documents.
Additional information may be requested when a transaction involves unusual activity, a security concern, or an elevated risk. Submitting verification documents does not automatically guarantee approval of an account or transaction.
04 Anti-Money Laundering (AML)
ConvertBD.com does not knowingly permit its services to be used for money laundering or the movement of funds derived from illegal activities. We may review transactions and customer activity to identify potential risks, including:
- Transactions suspected of involving proceeds of crime.
- Suspected identity theft or payment fraud.
- Transactions involving unauthorized third-party accounts.
- Unusual transaction patterns or repeated transactions intended to avoid verification.
- Inconsistent payment information or suspected falsified documents.
- Transactions associated with sanctions or other legally restricted activities.
Where appropriate, we may request additional information, delay processing, decline a transaction, restrict account access, or take other lawful measures.
05 Transaction Monitoring
Transactions may be reviewed before, during, or after processing to protect customers and prevent misuse of our services. ConvertBD.com may consider transaction amounts, frequency, payment methods, account information, previous activity, and other relevant risk indicators.
We reserve the right to place a transaction on hold while conducting a reasonable security or compliance review.
06 Source of Funds and Payment Ownership
Customers may be required to demonstrate that funds used in a transaction originate from a legitimate source and that the relevant payment account or wallet is under their authorized control. We may request payment receipts, account ownership evidence, transaction references, or other reasonable supporting documents.
Payments from unrelated third parties may be declined or subjected to additional verification. Customers must not use ConvertBD.com to receive, exchange, or transfer funds obtained through fraud, theft, scams, or other unlawful activities.
07 Prohibited Activities
Customers must not use ConvertBD.com for:
- Money laundering or terrorist financing.
- Fraud, scams, phishing, or identity theft.
- Transactions involving stolen funds or unauthorized payment accounts.
- Providing false, misleading, or forged identity documents.
- Circumventing verification or applicable legal restrictions.
- Any activity prohibited by applicable law or our Terms of Service.
We may suspend or refuse services where there are reasonable grounds to suspect prohibited activity, subject to applicable law.
08 Suspicious Transactions
If a transaction appears suspicious, ConvertBD.com may request further information, suspend processing, reject the transaction, or restrict the relevant account while the matter is reviewed.
Where required by applicable law, relevant information may be reported to the appropriate authorities. We may be prohibited from informing a customer about certain investigations or reports.
Any decision regarding the release or return of funds will be handled in accordance with applicable law, payment-provider requirements, and the circumstances of the transaction.
09 Document Security and Privacy
We take reasonable measures to protect personal information and verification documents against unauthorized access, disclosure, alteration, or misuse. Access to verification information may be restricted to authorized personnel and relevant service providers where necessary for legitimate business, security, or compliance purposes.
Personal information may be disclosed to competent authorities when legally required. We retain personal information and verification records for as long as reasonably necessary for the purposes for which they were collected, including applicable legal, regulatory, accounting, and dispute-resolution requirements. Records are securely deleted or anonymized when retention is no longer necessary, subject to applicable law.
Customers should never share their passwords, one-time verification codes, or other confidential authentication credentials with anyone.
10 Transaction Delays and Refusal
A transaction may be delayed, placed under review, or declined if:
- Required verification information has not been provided.
- Submitted documents cannot be reasonably verified.
- Payment ownership is unclear.
- Fraud or unauthorized activity is suspected.
- Processing would violate applicable law or payment-provider requirements.
We will provide relevant information about a transaction's status where reasonably possible and legally permitted. Any refund or return of funds will be assessed in accordance with our applicable refund policy, the payment method used, and relevant legal obligations.
11 Customer Responsibilities
Customers using ConvertBD.com agree to:
- Provide accurate and up-to-date information.
- Submit genuine and valid verification documents when requested.
- Use payment accounts and wallets they own or are authorized to operate.
- Cooperate with reasonable verification and security checks.
- Refrain from using the platform for unlawful activities.
Providing false information or refusing necessary verification may result in a declined transaction or restricted access to services.
12 Compliance With Applicable Laws
ConvertBD.com aims to operate in accordance with applicable laws and regulations governing its activities. This policy does not replace any legal obligations applicable to the business, its customers, payment providers, or financial institutions.
Where a legal requirement conflicts with this policy, the applicable legal requirement will prevail.
13 Policy Updates
ConvertBD.com may update this AML & KYC Policy to reflect changes in our services, security procedures, business practices, or applicable legal requirements. The updated version will be published on this page with a revised effective date where appropriate.
Customers are encouraged to review this policy periodically.
14 Contact Us
If you have questions about this AML & KYC Policy or a verification request, please contact us through the official contact channels available on our website.
Website: https://convertbd.com