Refund & Cancellation Policy

This Refund & Cancellation Policy explains how ConvertBD.com handles order cancellations, incorrect payments, delayed transactions, and eligible refund requests.

Customers should review their order details and payment instructions carefully before making a payment.

Before submitting payment, please verify:

• The sending and receiving currencies.
• The amount to be sent.
• The expected amount to be received.
• The payment method and account details.
• The applicable exchange rate and fees.
• The recipient account or wallet information.

ConvertBD.com may not be able to reverse an order after the exchange has been completed.

Cancellation requests are assessed according to the current status of the order.

A refund may be considered in circumstances such as:

• A confirmed payment received by ConvertBD.com where the order cannot be completed.
• A duplicate payment confirmed by the relevant payment provider.
• An eligible cancellation accepted before the exchange has been completed.
• A verified processing error attributable to ConvertBD.com.
• Other circumstances where a refund is required by applicable law.

A refund is not automatic and may require payment verification, account ownership checks, or additional supporting documents.

Refunds may be unavailable or restricted where:

• The exchange has already been completed successfully.
• A payment was sent to an incorrect destination outside our control.
• The customer provided incorrect receiving-account details.
• The payment cannot be verified.
• A transaction is subject to a legitimate fraud investigation or legal restriction.

These circumstances will be assessed individually. Nothing in this section removes refund rights that cannot legally be excluded.

If you send the wrong amount, use the wrong payment method, or accidentally make a duplicate payment, contact support as soon as possible.

Please provide the following information:

• Your order ID.
• Payment receipt.
• Transaction reference.
• Payment amount.
• Any other relevant details.

We will investigate the issue and explain the available options. Additional verification may be required before any funds can be returned.

Refund processing time depends on the investigation, payment method, payment provider, banking arrangements, and any required verification.

Once a refund has been approved and initiated, the time required for the funds to appear in the customer's account may depend on the receiving provider.

We will communicate an estimated processing time when reasonably possible. We do not guarantee a specific completion time where it depends on third parties.

Where practicable and lawful, refunds will be returned through the original payment method or another verified method agreed upon by the relevant parties.

Additional verification may be required to confirm account ownership.

Any deduction or fee will be assessed in accordance with applicable law, the agreed transaction terms, and relevant payment-provider charges. We will not apply an unlawful or undisclosed deduction.

An order may be delayed or restricted while identity, payment ownership, or source-of-funds information is reviewed under our AML & KYC Policy.

The availability and timing of a refund in such circumstances depend on the investigation, applicable law, and any relevant payment-provider requirements.

Where legally permitted, we will communicate the status of the request and any next steps.

To request a cancellation or refund, contact ConvertBD.com through the official support channels available on our website.

Please include:

• Your order ID.
• The registered email address or other information needed to identify the order.
• The payment amount and transaction reference.
• A clear explanation of the issue.
• Supporting evidence, where available.

If you disagree with a refund decision, you may contact our support team and request a review.

Please provide any additional evidence relevant to the transaction. We will assess the available information and applicable requirements before communicating our decision.

ConvertBD.com may update this policy to reflect changes in our services, payment methods, or legal obligations. The latest version will be published on this page.

For cancellation and refund assistance, visit ConvertBD.com and use the official contact channels listed there.